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Frequently Asked questions?
Can I collect the goods directly from one of your retail outlets?
Yes, of course just let us know by telephone or email see contact us when you will collect the goods and we can ensure they will be ready for you.
How is my order and Payment Processed?
When an order is placed a unique order reference number is generated and assigned to the order. Once the unique order reference number has been generated an email to you the customer will be sent detailing the shopping basket content. The customer will then be directed to a secure site using the latest encryption technology and payment will be taken. Once payment has been received the customer will receive a second email confirming delivery date and order details.
When can I expect to receive my goods?
All deliveries will be made in accordance to the delivery method chosen at the time of ordering. All delivery times are approximations and may vary for reasons beyond our control therefore, Romantic Rooms will not be held responsible for delayed deliveries by any third parties. Romantic Rooms will endeavour to deliver goods within 30 days if not sooner.
What happens to my personal details?
No personal information is shared with any other party.
How do I contact Romantic rooms?
You can contact Romantic Rooms either by email, telephone or fax see the contact us page.
Can I send gifts to my friends and family?
Yes no problem just use a different delivery address and drop us an email with any particular note you wish to leave to the recipient.
How much will the postage and package cost?
Postage and package will differ dependent on your address, delivery method and goods ordered.
Can I receive a refund?
Yes, if you wish to return any goods ordered Romantic Rooms will be happy to refund or exchange the goods if we are notified within 2 days of delivery. Returns should be made within 7 days of delivery, unused, and in the original undamaged packaging.
What is Romantic Rooms return policy?
Returns should be made within 7 days of delivery, unused, and in the original undamaged packaging.
What if my order is damaged on arrival?
Romantic Rooms will be happy to refund or exchange the goods if faulty or damaged and we are notified within 2 days of delivery. Returns should be made within 7 days of delivery, unused, and in the original undamaged packaging.
How can I obtain a V.A.T. receipt?
Romantic Rooms will provide a V.A.T. receipt on request.
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